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Customer service : skills and concepts for success / Robert W. Lucas

Call.No :	HF5415.5 .L8
Record.No :	90295  [Book]
Personal name :	Lucas, Robert W.
Title :	Customer service : skills and concepts for success / Robert W. Lucas
Sub Title :	skills and concepts for success
Publishing :	New York, [ United States ] : Glencoe/McGraw-Hill , 2002
Edition :	2
Description :	vii, 532p. : ill. ; 28 cm
ISBN :	0078226333
Notes :
Biblio Notes :	Includes bibliographical references (p. 517-519) and index.
Subjects :	Customer services

V,P,I,C Title Location     × , × , × , 1   Main Library , 1st Floor More ...

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