|
|
|
|
Call.No
|
Title
|
Publishing
|
Author
|
ISBN
|
Record.No
|
|
1
|
|
|
|
HF5415.5
.U5
|
Understanding and managing customers/edited by Isobel Doole, Peter Lancaster, Robin Lowe
|
Upper Saddle River, NJ, [ United States ] : Financial Times Prentice Hall , 2004
|
|
0273685627
|
87900
|
|
2
|
|
|
|
HF5415.5
.L8
|
Customer service : skills and concepts for success/Robert W. Lucas
|
New York, [ United States ] : Glencoe/McGraw-Hill , 2002
|
Lucas, Robert W.
|
0078226333
|
90295
|
|
3
|
|
|
|
HD9980.5
.Z4
|
Services marketing : integrating customer focus across the firm/Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
|
Boston, [ United States ] : McGraw-Hill/Irwin , 2006
|
Zeithaml, Valarie A.
|
0072961945
|
90300
|
|
4
|
|
|
|
HF5415.5
.T5
|
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first/Harvey Thompson
|
New York, [ United States ] : McGraw-Hill, Inc. , 2000
|
Thompson, Harvey
|
0071352104
|
90389
|
|
5
|
|
|
|
DVD:
443
|
Coaching in Customer Care : Three Case Studies
|
New York, [ United States ] : Insight Media , 1999
|
|
|
93893
|
|
6
|
|
|
|
DVD:
448
|
Serving Customers - Helping People
|
New York, [ United States ] : Insight Media , 2003
|
|
1565582012
|
93948
|
|
7
|
|
|
|
HD9980.5
.M8
|
Services marketing management/Peter Mudie and Angela Pirrie
|
Amsterdam, [ Netherlands ] : Elsevier / Butterworth-Heinemann , 2006
|
Mudie, Peter
|
0750666749
|
96097
|
|
8
|
|
|
|
DVD:
720
|
You're Hired : The Basics of Customer Service
|
New York, [ United States ] : Insight Media , 1994
|
|
#90AY514
|
97531
|
|
9
|
|
|
|
HF5415
.S6
|
Meeting customer needs/Ian Smith
|
Amsterdam, [ Netherlands ] : Elsevier Butterworth Heinemann , 2003
|
Smith, Ian
|
075065984x
|
97854
|
|
10
|
|
|
|
HD9980.5
.Y6
|
From products to services : Insight and experience from companies which have been embraced the service economy/Laurie Young
|
Chichester, [ United Kingdom ] : John Wiley & Sons Ltd. , 2008
|
Young, Laurie
|
9780470026687
|
97857
|
|
11
|
|
|
|
HF5415.5
.S5
|
Living service : how to deliver the service of the future today/Marc Silvester and Mohi Ahmed
|
Harlow, [ United Kingdom ] : FT Prentice Hall , 2008
|
Silvester, Marc
|
9780273715351
|
97898
|
|
12
|
|
|
|
HF5415.5
.C7
|
The finishing touch : how to build world-class customer service/Tony Cram
|
New York : Financial Times/Prentice Hall , 2010
|
Cram, Tony
|
9780273713012
|
97899
|
|
13
|
|
|
|
HD9980.5
.N4
|
New service development : creating memorable experiences/edited by James A. Fitzsimmons and Mona J. Fitzsimmons
|
London, [ United Kingdom ] : Sage Publications, Ltd. , 2000
|
|
076191742x
|
100627
|
|
14
|
|
|
|
HF5415.6
.S6
|
Unleashing excellence : the complete guide to ultimate customer service/Dennis Snow, Teri Yanovitch
|
New Jersey, [ United States ] : John Wiley , 2010
|
Snow, Dennis
|
9780470503805
|
102104
|
|
15
|
|
|
|
HF5415.5
.D5
|
What’s the secret : to prividing a world-class customer experience/John R. DiJulius
|
New Jersey, [ United States ] : Wiley , 2008
|
DiJulius, John R.
|
9780470196120
|
102105
|